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Online Services

In order to access the online services below you will need to ask the surgery to activate your record with Patient Access and then you will need to register with Patient Access, (the link will take you to their page).

Repeat PrescriptionsManage your Repeat Prescriptions
Patient SurveyTake our patient survey
AppointmentsManage and book appointments
Change Contact DetailsChange your Contact Details
Your Clinical RecordUpdate your Clinical Record
Summary Care RecordAccess your Summary Care Record

Have Your Say

 Corona Virus - Information from Public Health England

With all the road works in and around Dover this month, please allow plenty of time to travel for your appointment.  We can not guarantee you will be seen if you arrive late.

With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations. If you have any further queries you can email however, this is not a means to book appointments, you either need to telephone the surgery or sign up to Patient Access to be able to book appointments online. If you need to request a prescription or continuation sick note we ask that you use the email to do this. There are links to both of these sites  throughout the website and both inboxes are monitored regularly to help makes us as accessible as possible.  We have access to Enhanced Services and can book you in to see health care professionals, in the evenings and at weekends at Buckland Hospital.


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Feedback is important for us to keep improving our services and the care you receive. If you would like to complete our patient satisfaction survey please do so on the Online Services page, or click here.

This surgery is always interested in hearing what our patients have to say about our services and we do have our Patient and Public engagement group which you might like to join.  But did you know that Total Health Excellence Primary Care Network has a large Public, Patient and Partner Engagement Group?  This group  enables local people to have a group voice directly to the decision makers alongside other health and social care organisations.  The surgery is in touch with groups' discussions and the outcome of meetings on a regular basis.  If you would like to be part of this group or to have an input of any kind,  please contact our Engagement Lead .. by email to and see how you might be able to become involved.

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

The NHS is offering a weight management service, if you would like some help and advice to loose weight, please make an appointment with one of our health care assistants.  They will record an up to date weight and height to calculate your current BMI and we will then refer you on to the Weight Management Service.  

Mental Health Matters Leaflet

Access at Pencester Surgery

Disabled access: There is easy access from Pencester Road and all consultation rooms are on ground floor level. There are disabled toilets with wheelchair access, together with limited parking facilities. Assistance is always available if required. 

Parking: Parking spaces at the surgery are limited and only available for the time you are in the building.

Health Help Now App  

Kent and Medway ICB have developed an innovative new web-app for local people, which aims to help patients find the right treatment and advice for their needs. Find out more and get the app

Allocated GP

All our patients now have an allocated GP, if you are unsure who your GP is please feel free to contact the practice. A member of our reception team will be happy to help you.

Infection Prevention

We take Infection Prevention and control very seriously and if you have any concerns to discuss, please contact the Infection Prevention lead via the surgery email: 

Pencester Surgery Online Appointment requests

If you need urgent care, NHS 111 is there for you 24-hours-a-day. Pharmacists are experts in medicines and can help you with minor health concerns. You can find out opening hours of pharmacies near you on the NHS England website.

The following link or banner will take you to an online appointment request form:



(Site updated 09/07/2024)

Contact Details

Pencester Health

Surgery Address

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