Appointments

You can request administration help and clinical advice by requesting an appointment with either a GP, Nurse Practitioner or Prescribing Nurse via the online triage link above or on the home page.

Your request will be triaged and passed on to the correct person to deal with your query. 

You will either receive a telephone call from a clinician or a response via the e-Consult, usually by email as to what action has been taken. Please check the email account you have specified in the e-Consult.  Sometimes the clinican or admin staff may send an sms text message.

During the week, 9th - 13th December 2024, we had 31 missed nurse appointments at the practice.  These are appointments made by patients and then not attended or cancelled.

This equated to 11 hours of missed appointment time we were not able to offer other patients.

To request an urgent appointment for today or tomorrow (Monday to Friday):

• Complete an e-Consult
• phone us on 01304 240553, Monday to Friday from 8am

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment in the next 7 days:

• use our online system - e-Consult
• phone us on 01304 240553, Monday to Friday from 8am
• visit the surgery and speak with a receptionist, Monday to Friday from 9am to 5pm
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

We have four highly qualified nurses and a phlebotomist who are all trained to carry out a wide range of tests and procedures. You can see the nurses by appointment for such services as cervical smears, blood pressure checks, diabetic checks, baby/childhood immunisations and foreign travel vaccinations.

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30.

A GP and Nurse Practitioner are based at the new Hub at Buckland Hospital who will see patients from 8am to 8pm for any acute (new/urgent) problems. Please use the usual surgery number and an appointment convenient to you will be booked for you, or alternatively you can call into the surgery to book.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email
• at a pharmacy
• at the Hub in Buckland Hospital

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – Patient Access
• phone us on 01304 240553, Monday to Friday from 8am
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs