Pencester Surgery

IT Issues

28th July 2026

We are experiencing It issues today.  The clinical system is very slow and keeps crashing, making appointment booking very difficult, please consider this when contacting the surgery.  If your problam can wait, please leave it until tomorrow.

In the event of an emergency call 999. 

NHS111 can help, there is a walk in center at Buckland, Canterbury, Deal and Folkestone Hospital.

NHS App
e-Consult

eConsult

When completing an eConsult, it is one problem per e-consult.  If your concern can be dealt with at the practice, you will be booked in for either a telephone call from the GP or appontment with one of the prescribing nurses.  We will reply via the econsult site, this may mean via email.  Please check your email account for responses regarding appointments offered at the Hub in Buckland Hospital, Physio, Pharmacy, or any other advice offered.

eConsult enables NHS based GP practices to offer online consultations to their patients.doc

Johns Hopkins score

You may notice a number result appear in your NHS app referring to patient need groups/Johns Hopkins score.  This is a simple way in which we categorise patients based on their specific health needs, which helps us with personalised care.  This means that you will get the right support by the right clinician at the right time.  No action is needed from you.  Thank you!

Page last reviewed: 13 July 2026
Page created: 15 October 2024