Pencester Surgery

Computer Problems

Unfortunately we are experiencing IT issues this morning.  We have therefore, had to turn off eConsult.  If your problem is urgent please attend A&E at William Harvey or QEQM hospitals or the Urgent Treatment Centre at Buckland Hospital.
Sorry for any inconvenience this may cause.

NHS App
e-Consult

eConsult

When completing an eConsult, it is one problem per e-consult.  If your concern can be dealt with at the practice, you will be booked in for either a telephone call from the GP or appontment with one of the prescribing nurses.  We will reply via the econsult site, this may mean via email.  Please check your email account for responses regaring appointments offered at the Hub in Buckland Hospital, Physio, Pharmacy, or any other advice offered.

eConsult enables NHS based GP practices to offer online consultations to their patients.doc

Johns Hopkins score

You may notice a number result appear in your NHS app referring to patient need groups/Johns Hopkins score.  This is a simple way in which we categorise patients based on their specific health needs, which helps us with personalised care.  This means that you will get the right support by the right clinician at the right time.  No action is needed from you.  Thank you!

Page last reviewed: 20 April 2026
Page created: 15 October 2024