Pencester Surgery is committed to providing the best care to all our patients.
We've successfully recruited a number of healthcare assistants and receptionists to add to our team, and they will be undertaking training for the next few weeks. This means that we will temporarily closing the Pencester Health branch and all staff will be on site at Pencester Surgery. There will be no reduction in the number of GP and other clinical appointments during this time. Patients should only call the main site number - 01304 240553 for an appointment. We do not expect this to cause too much inconvenience, however, if you have any concerns regarding this, please contact the surgery via email: email@example.com.
Corona Virus - Information from Public Health England
With the current Covid 19 situation we are asking all patients coming on to our premises to please wear a face covering.
Pencester Surgery & Pencester Health
If you need urgent care, NHS 111 is there for you 24-hours-a-day. Pharmacists are experts in medicines and can help you with minor health concerns. You can find out opening hours of pharmacies near you on the NHS England website.
With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations. If you have any further queries you can email firstname.lastname@example.org, however, this is not a means to book appointments, you either need to telephone the surgery or sign up to Patient Access to be able to book appointments online. If you need to request a prescription or continuation sick note we ask that you use the email email@example.com to do this. There are links to both of these sites throughout the website and both inboxes are monitored regularly to help makes us as accessible as possible.
Feedback is important for us to keep improving our services and the care you receive. If you would like to complete our patient satisfaction survey please do so on the Online Services page, or click here.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
The NHS is offering a weight management service, if you would like some help and advice to loose weight, please make an appointment with one of our health care assistants. They will record an up to date weight and height to calculate your current BMI and we will then refer you on to the Weight Management Service.
Mental Health Matters Leaflet
Access at Pencester Surgery & Pencester Health
Disabled access: There is easy access from Pencester Road and all consultation rooms are on ground floor level. Pencester Health is situated on the first floor and is accessible by lift. There are disabled toilets with wheelchair access at both surgeries together with limited parking facilities. Assistance is always available if required.
Parking: Parking spaces at the surgery are limited and only available for the time you are in the building.
Health Help Now App
Kent and Medway CCGs have developed an innovative new web-app for local people, which aims to help patients find the right treatment and advice for their needs. Find out more and get the app
All our patients now have an allocated GP, if you are unsure who your GP is please feel free to contact the practice. A member of our reception team will be happy to help you.
(Site updated 02/09/2021)